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Total Quality Management, by Dale H. Besterfield
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This text provides an exploration of total quality management (TQM) - covering not only the principles and practices, but also the tools and techniques. Topics discussed include statistical process control (SPC), ISO 9000, benchmarking, quality function deployment (QFD), concurrent engineering, experimental design, Taguchi's quality engineering, product liability, and additional techniques (FEMA, Poka-Yoka, Component Search). The study also explains the principles and practices of TQM leadership, customer satisfaction, employee improvement, continuous process improvement, supplier management, and performance measures.
- Sales Rank: #1364695 in Books
- Published on: 1995-01
- Format: International Edition
- Original language: English
- Number of items: 1
- Dimensions: 10.00" h x 8.00" w x 1.00" l,
- Binding: Hardcover
- 448 pages
From the Publisher
This text provides a fundamental, yet comprehensive, state-of-the-art exploration of total quality management (TQM)--covering not only the principles and practices, but also the tools and techniques.
From the Back Cover
Key Benefit: This book provides a fundamental, yet comprehensive, state-of-the-art exploration of total quality management (TQM). Key Topics: Provides single-volume coverage of the principles, tools, and techniques of total quality management. Market: For those interested in topics in quality management and quality assurance.
Most helpful customer reviews
0 of 0 people found the following review helpful.
Easy Read
By Sharlene Lewis
I liked this book because it was really easy to read and understand.
Although the subject TQM could be very technical, the writing was simple, which made it easy to follow.
0 of 0 people found the following review helpful.
Five Stars
By Amazon Customer
Excellent
0 of 1 people found the following review helpful.
4/5
By M7mdiab
About time for the 4th ed.
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